Shipping Policy
Shipping Policy
Last Updated: [December 17, 2025]
1. Purpose and Scope
This Shipping Policy applies to all orders shipped by TRUDEFENSE HARDWARE LLC, including standard purchases, returns, and exchanges. We are committed to ensuring secure, efficient, and transparent delivery for all customers. By placing an order, you agree to the terms outlined below.
2. Shipping Areas
We currently ship within the contiguous United States. Shipping to Alaska, Hawaii, U.S. territories, or international addresses may require special arrangements and additional fees. Please contact us at info@trudefensehardware.com for inquiries.
3. Order Processing Time
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Orders placed before 12:00 PM (MST) on business days (Monday–Friday) are processed and shipped within 1–2 business days.
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Orders placed after 12:00 PM, on weekends, or on holidays will be shipped within 2 business days.
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Pre-order or custom items will specify the shipping timeline on the product page.
4. Shipping Methods and Carriers
We partner with reputable carriers to balance speed and cost-effectiveness. The default carrier is UPS Ground for most shipments. Alternative options (e.g., USPS, FedEx) may be used based on package size/destination.
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Standard Shipping: 3–7 business days (contiguous U.S.)
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Expedited Shipping: Available at checkout (2–3 business days)
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Oversized Items (e.g., furniture, heavy tools): Shipped via freight services with prior customer coordination.
5. Shipping Costs
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Free standard shipping on orders over $50 within the contiguous U.S.
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Orders below 5.99**.
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Expedited shipping fees are calculated at checkout based on destination and weight.
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Oversized items may require additional surcharges.
6. International Shipping
International orders are subject to destination-country customs duties, taxes, and import regulations. These costs are the customer’s responsibility. We do not cover losses or delays due to customs clearance.
7. Returns, Exchanges, and Shipping Responsibility
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Company error (e.g., defective/wrong item): We cover return shipping costs and send a replacement at our expense.
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Customer-initiated returns/exchanges: Customers pay return shipping; we cover replacement shipment costs.
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Refused or undeliverable packages due to incorrect address: Customers bear return shipping and restocking fees.
8. Prohibited Items
We comply with carrier restrictions on hazardous materials (e.g., explosives, flammable liquids). Customers are responsible for ensuring ordered items comply with laws.
9. Risk of Loss
Ownership and risk of loss pass to the customer upon delivery to the carrier. We are not liable for delays, damage, or loss once the package is with the carrier.
10. Policy Updates
We reserve the right to update this policy. Changes take effect immediately upon posting on our website.
Contact Us
For shipping questions, contact:
📧 Email: info@trudefensehardware.com
📞 Phone: +1 949-876-8932 (Mon–Fri, 8:00 AM – 5:00 PM MST)
TRUDEFENSE HARDWARE LLC – Your trusted partner for hardware and home essentials.
